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Hephon Commerce
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The AI shopping assistant for supermarkets

Every question becomes a basket.

For retailers in Saudi Arabia and the UAE. It answers shoppers in Arabic and English, in your app, on WhatsApp and on the phone, from your live catalog.

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Now ask it yourself. It is a real store with over 15,000 products.

See where it works

One assistant, wherever your shoppers are.

The same catalog, basket and rules in every channel. A shopper can start in one and finish in another.

  • In your app

    A drop-in SDK for iOS, Android and the web that fills the cart your app already has.

    In-app assistant
    Ask the store

    Lunch boxes for 3 kids this week

    Added 9 items to your cart

  • On WhatsApp

    Product cards, a basket and a checkout the shopper confirms, on your own number.

    WhatsApp shopping
    Hephon MarketBusiness account

    Same as last week, plus 2 hummus

    Your basket: 11 items, $38.20. Delivered today from your nearest branch.View basket
    Ready to check out?Checkout · $38.20

    Order placed · arriving 6:30 pm

  • On the phone

    It takes orders by voice in Saudi and Gulf Arabic, English and 30+ languages, and reads the basket back.

    Voice ordering

    Hephon Market

    Voice assistant · 0:42

    “Abu Kass rice and a kilo of chicken are in your basket. Anything else?”

It answers the phone, too.

Shoppers call and order by voice, in their own dialect. It hears them as they speak, searches the same catalog and reads the basket back. The order is placed only when they confirm on the keypad.

Press play to hear the call

Hi, I want five kilos of basmati rice.

Assalamu alaykum, abgha rizz basmati khamsa kilo.

Recorded with the voices the assistant uses on calls. English captions.

to a spoken answer
<1s
languages and dialects
30+
every call answered
24/7

How voice ordering works

Everything your best shop assistant does.

For every shopper at once, at any hour, from the catalog you already have.

It finds

Search that understands how people ask.

  • Plain requests, such as snacks for six watching the game
  • Saudi and Gulf Arabic and English, in the shopper's own words
  • Each result checked against the request before it is shown
  • Budgets, cheapest first, more options, similar items
  • Recipes with the right pack sizes for the servings
How search works

It sells

From a question to a confirmed order.

  • Fills the basket, in sync with your app's own cart
  • Prices and stock of the shopper's branch
  • A checkout the shopper confirms, never an order on its own
  • Orders sent to your platform, with tracking pages
How ordering works

It talks

One assistant on every channel you sell on.

  • Inside your iOS, Android and web apps, and on your website
  • On your WhatsApp number, with product cards and checkout
  • Voice notes, WhatsApp calls and phone orders
  • Saudi, Gulf and Lebanese Arabic, English and 30+ languages, by voice
The channels

It answers to you

Your rules, your team, your data.

  • Every conversation in one inbox, any of them handed to a person
  • Your tone, look and approved phrases per dialect
  • Alcohol, pork or tobacco hidden by the server for halal stores
  • Tested on your own catalog before any change goes live
  • No conversation ever used to train a model
Security and control

It fits the systems you already run.

Your catalog comes in, orders go back. Nothing to rebuild, no second store to keep up to date.

Your catalog

  • Your ecommerce platform
  • A product feed
  • Your API

Hephon assistant

Your rules, your languages

  1. 1Understands
  2. 2Searches
  3. 3Checks
  4. 4Fills the basket

Your shoppers

  • Your app
  • WhatsApp
  • Phone calls
Orders, baskets and events flow back to your platform

IntegrationsSecurity and data

Questions retailers ask first.

See it on your own catalog.

We set up a demo with your products, your branches and your shoppers' languages.

Book a demoMessage us