How it works
How the AI shopping agent turns a question into an order
Hephon Commerce connects to your catalog, follows your rules and answers shoppers in their own words. This is what happens in the second between a message and a full basket.
Snacks for 6 adults watching the game tonight
- UnderstoodA product request · English · 6 people
- SearchedChips, nuts and soft drinks
- CheckedEvery result against the request
For six of you, here is a game-night spread:
Doritos Nacho Cheese 100 g
$2.23
Castania Cashews 75 g
$1.59
Coca-Cola Can 330 ml
$1.59
Search that understands people.
Shoppers do not type product names. They describe a need, a meal, a budget or a party, in whatever language they think in.
- Plain requests
- “Snacks for six adults watching the game” becomes chips, nuts and drinks, not six basketballs.
- The way your shoppers write
- Saudi and Gulf Arabic and English, mixed in one message if that is how they type, and Lebanese, Arabizi and French too. It replies in the language it was asked in.
- Every result checked
- Each candidate is judged against the shopper's own message before it is shown, best match first.
- Budgets and cheapest first
- A price limit per item or one budget for a whole list, and “the cheapest rice” sorted by price.
- More, and similar
- “Other options” never repeats what was shown; “something similar” stays in the same aisle.
- Recipes, sized
- A dish and the number of people becomes ingredients, with the pack that covers each amount for the least money.
From basket to order, on your systems.
Prices and stock come from the shopper's branch. Orders go where your orders go today.
The shopper's branch, its prices
Each branch keeps its own prices and stock. Where prices differ by area, the assistant asks where the shopper is first, so nothing priced is offered until it knows.
- A location pin or a typed area picks the nearest branch
- Only what that branch can deliver is offered
Delivering from your nearest branch
Almarai Full Fat Milk 1 L$1.70
Hawa Brown Eggs, 15$2.99
Hawa Chicken Breast 650 g$10.25The shopper confirms, every time
The assistant builds the basket and the checkout. The order is placed only when the shopper confirms with a tap, a signed checkout page or the keypad on a call. A typed or spoken yes is never enough.
- Orders sent to your platform through its API, or to your team as a ticket
- Order status pages and WhatsApp updates for the shopper
- Webhooks for every order and basket event
Same as last week, plus 2 hummus
Order placed · arriving 6:30 pm
Your rules, enforced by the server.
What the assistant may sell, how it sounds and when a person steps in are settings you control, not hopes written into a prompt.
- Products you never sell
- Alcohol, pork or tobacco are hidden by the server, not by a prompt, so a halal store never shows them in any channel.
- Your voice
- The assistant's name, tone, look, languages and the phrases your team approved for each dialect.
- Your team in charge
- Every conversation is in your inbox as it happens. A shopper can ask for a person, and staff can take over any chat.
- What shoppers ask
- Insights on what people look for, what they could not find and why conversations end.
Rana M.WhatsApp
Can I change the delivery address on my last order?
Omar K.Call
Basket confirmed on the keypad, 7 items
Lea H.App
Gluten-free bread for a party of 10
Tested on your catalog before it speaks.
Before launch, and before every change you publish, the assistant answers a suite of shopper requests generated from your own products. You see what passed.
- Every department
- It must search before it may say a product is not sold.
- Finding the product
- The right product, or its sibling, near the top of the results.
- Baskets
- The right items in the right quantities, within budgets.
- Language
- The reply in the shopper's language and script.
- Safety
- Restricted products never offered, in any wording.
- Replies that fit WhatsApp's buttons, lists and checkout.
How we start.
- 1
Connect your catalog
Shopify, WooCommerce, a product feed or your API, with each branch's prices and stock.
- 2
Set your rules
Name, tone, languages, restricted products and when to hand over to your team.
- 3
Test on your products
A test suite built from your own catalog runs before anything goes live.
- 4
Go live
In your app, on WhatsApp and on calls, one channel at a time or all at once.
How it works, answered.
See it on your own catalog.
We set up a demo with your products, your branches and your shoppers' languages.
