Can ArabyBot take grocery orders on WhatsApp?

Yes. Its grocery page says a shopper can send a list, typed or photographed, and the bot matches each line to your catalog, prices it, offers your written substitutes and confirms with buttons before preparation.

Where does each one read prices from?

ArabyBot's grocery page reads a Google Sheet or a file exported daily from your system, and its store integrations read live stock. Hephon Commerce reads your live catalog with each branch's own prices and stock.

Do they handle phone calls?

ArabyBot understands and answers voice notes; voice calling is not stated publicly. Hephon Commerce takes phone and WhatsApp calls, builds the basket during the call and asks for keypad 1 to confirm.

ArabyBot publishes prices from $10 a month. Hephon Commerce has no public price and gives each retailer a proposal.

Can I try Hephon Commerce without leaving ArabyBot?

Yes. Keep ArabyBot on social comments and run Hephon Commerce in your app or on the phone line, then compare orders branch by branch. You can also talk to our demo store, Hephon Market, at commerce.hephon.ai/c/demo before booking a demo.

Hephon Commerce vs ArabyBot: Grocery AI Comparison (2026)

In short

Choose ArabyBot if you are a small grocer taking WhatsApp orders from a price sheet and want a published price from $10 a month. Choose Hephon Commerce if you run several branches with their own prices, a large live catalog, and want shoppers to order inside your app and by phone too. Both confirm the order with the shopper before it is prepared.

Updated 5 November 2026

Who should choose which

Choose ArabyBot if

Your catalog is a Google Sheet or a daily export.
You want delivery zones, minimum orders and time slots handled in the chat.
Instagram and TikTok comments matter to you.
Budget is the deciding factor.

Choose Hephon Commerce if

You have many branches with their own prices and stock.
Your app is a main channel, not only WhatsApp.
Shoppers call to order.
You need recipes, budgets and halal rules enforced on every channel.

Feature by feature

Every row comes from ArabyBot's own pages, checked on the date above. "Not stated publicly" means we could not find it, not that it is missing.

Hephon Commerce and ArabyBot, compared on 15 points. Numbers in the last column refer to the sources below.
	Hephon Commerce	ArabyBot	Sources
Channels	Inside the retailer's iOS, Android and web apps (SDK, also React Native and Flutter) and website, its WhatsApp Business number, phone calls, and a hosted chat page.	WhatsApp Cloud API, Instagram DMs and comments, Messenger, Facebook and TikTok comments, and website chat.	[1] [2]
Languages	Arabic, English and French, and mixes of them, answered in the language and script of the question. By voice, more than 30 languages.	Not stated publicly. Arabic first.	[3] [4]
Arabic dialects	Saudi and Gulf Arabic as people write and speak them, and Lebanese Arabic. Replies follow a phrasebook of approved phrases per dialect.	Egyptian, Gulf, Levantine, Iraqi, Maghrebi and Modern Standard Arabic; on WhatsApp it defaults to the dialect of the customer's dialling code.	[5] [4]
Arabizi (Arabic in Latin letters)	Yes, for example "7aleeb" for milk, answered in the same script.	Not stated publicly.	[3] [2]
Voice and phone ordering	Phone and WhatsApp calls: it builds the basket during the call, reads it back, and keypad 1 confirms. Replies in under a second; a caller can be handed to a person.	Understands and answers voice notes. Voice calling is not stated publicly.	[6] [7]
WhatsApp ordering and checkout	On the retailer's own number: product cards, basket, and a checkout the shopper confirms with a tap. Voice notes and calls too.	Takes the order in the chat: a typed or photographed list is matched line by line and priced, with cash on delivery confirmation and payment links.	[8] [9]
Catalog search, branch prices and stock	Keyword and meaning search over the live catalog, each result checked against the shopper's message before it is shown. Each branch's own prices and stock.	Reads products, variants and stock at the moment of the question; for grocers, a Google Sheet or daily file. Per-branch prices are not stated publicly.	[10] [11]
Recipes to basket	Yes. "Kabsa for 10" becomes ingredient amounts, the cheapest pack that covers each line and how many, and "add all".	Not stated publicly.	[12] [9]
Checkout and shopper confirmation	Nothing is ordered without the shopper's explicit confirmation: a tap, a signed checkout page, or keypad 1 after the read-back. Orders go to the retailer's platform or team.	Confirms with buttons before preparation, showing items, prices, address, time slot and payment method.	[10] [9]
Halal and content rules	Alcohol, pork and tobacco can be hidden by the server before the assistant sees the catalog; products not yet checked stay hidden. On WhatsApp, alcohol and tobacco are always excluded.	Not stated publicly. It sells only what is in your catalog.	[13] [9]
Handover to people	One live inbox for chats, voice notes and calls with transcripts; a person can take over any chat. Handover to your help desk by integration.	Assigns the thread to a person with an app alert, and hands off when the answer is not in your files.	[10] [14]
Integrations	Salla, Zid, Shopify, WooCommerce, product feeds, a REST API with signed webhooks, and custom connectors.	Shopify, WooCommerce, Easy Orders, Lightfunnels and custom stores by API and webhooks. Salla and Zid open by agreement.	[15] [16]
Pricing	A proposal per retailer, based on stores and channels. No public price; access by invitation.	Bot plans $10 to $50 a month; store plans $9 to $39; 7-day free trial. Meta fees billed to your own Meta account.	[17] [4]
Hosting, data and certifications	Servers in the European Union today. No conversation is used to train an AI model. No ISO or SOC certification.	Verified Meta Business Partner. Hosting and data location are not stated publicly.	[13] [2]
Primary market	Saudi Arabia and the UAE first, and Lebanon.	22 Arab markets, strongest in Egypt, Saudi Arabia and the Gulf. Founded 2024, based in Cairo.	[18] [19]

Sources

Where ArabyBot is stronger

Public prices: bot plans from $10 to $50 a month, a store builder from $9, and a 7-day free trial.
List ordering: a shopper sends a typed or photographed list, each line is matched to your catalog and priced, and unclear lines are asked about.
Delivery zones, minimum orders, fixed time slots and weekly reorders are handled in the chat.
More dialects named: Egyptian, Gulf, Levantine, Iraqi, Maghrebi and Modern Standard Arabic.
Instagram, Messenger, Facebook and TikTok comments, and Gulf payment links including Tabby and Tamara.

Where Hephon Commerce is stronger

Each branch's own prices and stock, from a live catalog.
Inside your iOS, Android and web apps through an SDK.
Phone and WhatsApp call ordering, with keypad confirmation.
Recipes to basket with pack sizes.
Content rules enforced by the server, and a test suite run on your catalog before changes go live.

Hephon Commerce also has limits: access is by invitation, through a demo, and there is no public price, since each retailer gets a proposal based on its stores and channels.

Try it without switching

Keep ArabyBot on social comments and run Hephon Commerce in your app or on the phone line, then compare orders branch by branch.

Before any call, you can talk to our demo store, Hephon Market: about 15,000 products from a real quick-commerce catalog, priced in US dollars, that understands Gulf Arabic, Arabizi and English. Run the five tests from our buyer's guide on it, then run the same tests on ArabyBot.

Hephon Commerce or ArabyBot?

See it on your own catalog.

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Hephon Commerce vs ArabyBot