Does Rep AI support Arabic?

Rep AI's own pages disagree: a 2024 update says every language is supported, while a 2026 blog post says English and Spanish, with more in development. Ask them for a current list. Hephon Commerce understands Saudi and Gulf Arabic, Lebanese Arabic and Arabizi.

Do both work with Shopify?

Yes. Rep AI is Shopify first. Hephon Commerce connects to Shopify and WooCommerce, product feeds, its REST API and custom connectors.

Rep AI publishes plans from $12 a month by site sessions. Hephon Commerce has no public price and sends a proposal per retailer.

Can I try Hephon Commerce without leaving Rep AI?

Yes. Keep Rep AI on your Shopify website and run Hephon Commerce on WhatsApp or by phone for shoppers who write or speak Arabic. You can also talk to our demo store, Hephon Market, at commerce.hephon.ai/c/demo before booking a demo.

Hephon Commerce vs Rep AI: Grocery AI Comparison (2026)

In short

Choose Rep AI if you are a Shopify brand that wants a low-cost, self-serve sales agent on your website from $12 a month, with proactive outreach when shoppers hesitate. Choose Hephon Commerce if you are a Gulf grocery retailer whose shoppers write in Gulf Arabic or Arabizi, order on WhatsApp or by phone, and buy from a branch. Rep AI is the quicker start for a single Shopify store.

Updated 5 November 2026

Who should choose which

Choose Rep AI if

You run one Shopify store and want to start today.
Proactive outreach to hesitating shoppers is the main goal.
Budget matters more than channels.

Choose Hephon Commerce if

You sell groceries from branches with their own prices.
Your shoppers write in Gulf Arabic or Arabizi.
WhatsApp and phone orders matter.

Feature by feature

Every row comes from Rep AI's own pages, checked on the date above. "Not stated publicly" means we could not find it, not that it is missing.

Hephon Commerce and Rep AI, compared on 15 points. Numbers in the last column refer to the sources below.
	Hephon Commerce	Rep AI	Sources
Channels	Inside the retailer's iOS, Android and web apps (SDK, also React Native and Flutter) and website, its WhatsApp Business number, phone calls, and a hosted chat page.	Website; email, Instagram, Messenger and WhatsApp as add-ons at $0.75 per AI-resolved conversation.	[1] [2]
Languages	Arabic, English and French, and mixes of them, answered in the language and script of the question. By voice, more than 30 languages.	Its pages disagree: all languages (2024 update) and English and Spanish (2026 post).	[3] [4]
Arabic dialects	Saudi and Gulf Arabic as people write and speak them, and Lebanese Arabic. Replies follow a phrasebook of approved phrases per dialect.	Not stated publicly.	[5] [6]
Arabizi (Arabic in Latin letters)	Yes, for example "7aleeb" for milk, answered in the same script.	Not stated publicly.	[3] [6]
Voice and phone ordering	Phone and WhatsApp calls: it builds the basket during the call, reads it back, and keypad 1 confirms. Replies in under a second; a caller can be handed to a person.	Not stated publicly.	[7] [2]
WhatsApp ordering and checkout	On the retailer's own number: product cards, basket, and a checkout the shopper confirms with a tap. Voice notes and calls too.	Not stated publicly. WhatsApp is an add-on AI channel.	[8] [2]
Catalog search, branch prices and stock	Keyword and meaning search over the live catalog, each result checked against the shopper's message before it is shown. Each branch's own prices and stock.	Conversational product discovery, recommendations and upsells; proactive outreach when shoppers hesitate. Per-branch prices and stock are not stated publicly.	[9] [6]
Recipes to basket	Yes. "Kabsa for 10" becomes ingredient amounts, the cheapest pack that covers each line and how many, and "add all".	Not stated publicly.	[10] [6]
Checkout and shopper confirmation	Nothing is ordered without the shopper's explicit confirmation: a tap, a signed checkout page, or keypad 1 after the read-back. Orders go to the retailer's platform or team.	Checkout inside the chat and cart edits; order tracking, cancellations and returns.	[9] [6]
Halal and content rules	Alcohol, pork and tobacco can be hidden by the server before the assistant sees the catalog; products not yet checked stay hidden. On WhatsApp, alcohol and tobacco are always excluded.	Not stated publicly.	[11] [6]
Handover to people	One live inbox for chats, voice notes and calls with transcripts; a person can take over any chat. Handover to your help desk by integration.	Routes complex issues to people; Rep Inbox help desk; Gorgias, Zendesk, Kustomer, Freshdesk and Richpanel.	[9] [2]
Integrations	Salla, Zid, Shopify, WooCommerce, product feeds, a REST API with signed webhooks, and custom connectors.	Shopify first; WooCommerce, Salesforce Commerce, Klaviyo and an MCP server are listed.	[12] [2]
Pricing	A proposal per retailer, based on stores and channels. No public price; access by invitation.	By monthly site sessions: Sales $12, Support $49, Concierge $130 a month; 14-day free trial.	[13] [2]
Hosting, data and certifications	Servers in the European Union today. No conversation is used to train an AI model. No ISO or SOC certification.	Says it is SOC 2 compliant.	[11] [14]
Primary market	Saudi Arabia and the UAE first, and Lebanon.	Shopify ecommerce brands.	[15] [6]

Sources

Where Rep AI is stronger

Public prices from $12 a month and a 14-day free trial with no card.
Proactive outreach driven by shopper behaviour such as hesitation and exit risk.
Upsells, downsells, cart edits and checkout inside the chat, plus order tracking, cancellations and returns.
A built-in help desk (Rep Inbox) and connections to Gorgias, Zendesk, Kustomer, Freshdesk and Richpanel.

Where Hephon Commerce is stronger

Saudi and Gulf Arabic, Lebanese Arabic and Arabizi.
Each branch's own prices and stock.
WhatsApp checkout and phone ordering with explicit confirmation.
Recipes to basket with pack sizes.
Halal content rules enforced by the server.

Hephon Commerce also has limits: access is by invitation, through a demo, and there is no public price, since each retailer gets a proposal based on its stores and channels.

Try it without switching

Keep Rep AI on your Shopify website and run Hephon Commerce on WhatsApp or by phone for shoppers who write or speak Arabic.

Before any call, you can talk to our demo store, Hephon Market: about 15,000 products from a real quick-commerce catalog, priced in US dollars, that understands Gulf Arabic, Arabizi and English. Run the five tests from our buyer's guide on it, then run the same tests on Rep AI.

Hephon Commerce or Rep AI?

See it on your own catalog.

We set up a demo with your products, your branches and your shoppers' languages.

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Hephon Commerce vs Rep AI